HELP CENTER
Useful Information
WHAT SIZE PANS CAN I USE WITH MY DUOCHEF?
IMPORTANT WHILE THE DUOCHEF IS DESIGNED TO THE EUROPEAN GN STANDARD OF GASTRONORM PANS IN METRICS THE US USES THE IMPERIAL STANDARD INCHES. HOWEVER YOU CAN SEE THE CONVERSIONS HERE For example the GN 1/2 size is 325mm X 265mm X 150mm. The US Standard equivalent is 12 3/4 inches X 10 3/8 inches X 6 inches. Check a local hospitality distributor or search online. Try ebay, amazon and webstaurantstore.com In New Zealand view Southern Hospitality's Delta range and in Australia try Nisbets. With the DuoChef you are able to heat one 1/4 size pan 150mm in depth by placing it over the left side opening, with your burner, and with another 1/4 size pan on the right side. Alternatively you can place a 1/2 size pan 150mm in depth over the center burner. When you receive your DuoChef, the benchtop pan well, will already be fitted to the harness fasteners, allowing interchangeable arrangements by using a 1/3rd size or 2 X 1/6ths or 3 X 1/9th size pans. Again please refer to the user guide inside your box.
WHY DONT YOU INCLUDE PANS & BURNERS?
The simple reason is cost to our customers. It would be more expensive to purchase from us and ship to you when you could purchase the same items off the shelf for much less locally or online. Burners are not included for safety reasons during air freight shipping but again are available locally through a hospitality distributor or outlet. In New Zealand try Southern Hospitality and Australia Nisbets. The Eco-Burner, or Chafo as its known, is available through selected outlets in 60 countries worldwide. Their training and safety instructional video can be viewed here. Contact them for details. www.ecoburner.com
SO WHATS INTHE BOX?
1 - DuoChef - POWDER COATED MAIN FRAME
2 - 1 x LID/BUN WARMER COMBO WITH BUN/TACO HOLDER & PREP AREA
3 - 2 x 500ml SAUCE BOTTLES
4 - 1 x STANLESS STEEL PAN HOLDER
5 - 2 STAINLESS STEEL BURNER ADAPTERS.
6 - 1 x USER GUIDE
PLEASE NOTE: WE DO NOT SHIP FUEL BURNER'S FOR SAFETY REASONS DURING TRANSIT. THEY ARE AVAILABLE WORLD WIDE AND HAVE A 4 TO 6 HOUR BURN TIME. CONTACT ECO-BURNER AND FIND OUT WHERE YOU CAN PURCHASE THEIR BURNERS.
HOW CAN I PAY FOR MY DUOCHEF?
We use PayPal and most credit cards.
HOW LONG WOULD IT TAKE TO PREPARE & HEAT MY DUOCHEF?
Using the gel or wick burners is an easy set up once the adapter plate is fitted and the burner in place, use a long reach e-lighter. Times will vary however using a prep arrangement for frankfurters or hot dogs and the 1/2 size 150mm (6") deep pan, place 4 cups of water in the pan and leave for 20 minutes. Place franks or dogs (20 or less) into the hot pan and leave for another 15minutes and then serve. (Temp 70-75c). The bun warmer inside, gets hot to touch up to around 45c, so place 20 or less buns before the bun warmer gets to hot. BE CAREFUL WHEN REMOVING BUNS USE SERVING TONGS AT ALL TIMES. If using an eco-burner, times will vary, as heating will be much faster.
Q
A